Last updated: October 2025

At Shelf Indulgence, we take great care in curating our inventory and fulfilling orders accurately. Please review the policy below before making a purchase, as placing an order with us constitutes acceptance of these terms.

Returns & Exchanges (In-Store and Online)

We accept returns or exchanges on eligible, non-preorder books within 14 days of purchase under the following conditions and within our discretion:

• Item must be unused, unread, and in resalable condition
• Original receipt or order confirmation is required
• Returns may be refunded to the original form of payment or issued as store credit, at our discretion

The following items are non-returnable and non-refundable:

• PreordersSpecial orders
• Sale or discounted items
• Signed books
• Mystery items, blind dates, or curated bundles
• Event tickets or workshop registrations
• Merchandise unless defective

Preorder Policy (Final Sale)

All preorders are final sale.

Placing a preorder secures inventory that is ordered and allocated specifically based on preorder quantities, often tied to publisher campaigns or limited availability.

Preorders cannot be canceled, refunded, or exchanged, except in the rare case of:

• Publisher cancellation
• Significant printing or fulfillment delays outside our control

If such circumstances arise, customers will be contacted directly with next steps.

Sale Items & Promotions

Items purchased during a sale or promotional period are final sale unless otherwise stated.

We do not offer price adjustments on prior purchases.

Price Adjustments & Return-and-Repurchase Policy

Shelf Indulgence does not allow price adjustments or return-and-repurchase behavior to obtain a retroactive discount.

This includes, but is not limited to:

• Purchasing an item at full price, then attempting to repurchase the same item at a discounted price and return the original purchase
• Placing multiple orders to exploit promotional pricing
• Requesting refunds or credits based on later sales or promotions

Such actions are considered policy abuse and may result in:

• Denial of refund or return requests
• Cancellation of duplicate or subsequent orders
• Restriction or refusal of future purchasesLegal Acition

All pricing is honored as displayed at the time of purchase.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at contact@shelfindulgence.store within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the damage or incorrect item

We will work with you to resolve the issue through replacement, store credit, or refund where appropriate.

Lost or Delivered Packages

Once an order is marked as delivered by the carrier, responsibility transfers to the recipient.

If a package is marked delivered but cannot be located, we recommend:

• Checking with household members or neighbors
• Allowing 24–48 hours, as carriers may pre-scan deliveries
• Contacting the carrier directly to file a claim

Shelf Indulgence is not responsible for lost or stolen packages once delivery is confirmed.

Refusal of Service

Shelf Indulgence reserves the right to refuse service, cancel orders, or limit purchasing privileges for customers who repeatedly violate store policies, engage in abusive behavior, or attempt to circumvent pricing or return guidelines.